🌸 Frequently Asked Questions

🎁 Mystery Boxes & Products

What's inside a Honey Glow Box?

Each Honey Glow Box comes packed with 5–7 hand-picked kawaii items — think plushies, stationery, accessories, and pastel surprises! Every box is curated with love, so while we keep the contents a secret (that's the fun! ✨), you can expect a full, delightful haul.

What's inside the Cute Character Scoops?

Cute Character Scoops are all about the thrill of the scoop! 🍦 Pick your tier and dig into a little pot filled with kawaii charms — the more scoops you choose, the more charms you uncover, plus Gacha premium surprises on top!

What about the Cute Character Scoops — can I exchange items?

Yes! We have an exchange policy for scoops. 🎉 If you scoop out duplicate charms, you can exchange any duplicates for an item of greater value at the end of your scoop session — however many duplicates you get!

Can I choose what goes inside?

Both products are surprise-based by design! For the Honey Glow Box, items are curated for you. For Cute Character Scoops, you choose your tier (quantity), but the specific charms you scoop out are part of the surprise fun. 🌸

Are the items new?

Yes! Every item is brand new, carefully selected, and quality-checked before it's packed just for you. 🎀

What if I receive a damaged item?

Reach out within 7 days of delivery with a photo and we'll make it right — no stress, promise. 💌

📦 Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Standard shipping typically takes 5–7 business days within the US. You'll receive a tracking number once your order ships!

Do you ship internationally?

We currently ship within the US only, but we're working on expanding — stay tuned! 🌍

How do I track my order?

Once your order ships, you'll get a confirmation email with your tracking number. You can also use our Track Your Order page anytime.

↩️ Returns & Exchanges

Can I return my Items ?

Because the Honey Glow Box and Cute Character Scoops contain surprise items, we're unable to accept returns based on personal preference , as well as if the items are already packed and shipped. However, if something arrives damaged or incorrect, we'll absolutely make it right — just contact us within 7 days with a photo! 💌

What if I received the wrong order?

That's on us! Contact us right away and we'll sort it out as quickly as possible. 🌸

💳 Orders & Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay — whatever's easiest for you!

Can I cancel or change my order?

We process orders quickly, so please contact us ASAP if you need to make a change. Once an order is in fulfillment, we won't be able to modify it.

I haven't received my order confirmation email — what do I do?

Check your spam/junk folder first! If it's not there, reach out and we'll resend it right away. 🌷

💬 Still have questions?

We'd love to hear from you! Reach out at yameliflores@icloud.com or DM us on TikTok @honeyblush.boutiqe — we're always happy to help. 🌸